Kwotam is a specialised service for Nigeria's printing industry professionals. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Service.
We are committed to protecting your personal information and maintaining transparency about our data practices. This Privacy Policy applies to all users of the Kwotam Telegram bot and associated services.
By using Kwotam, you consent to the data practices described in this policy.
When you register for Kwotam, we collect:
| Category | Data Points |
|---|---|
| Registration | Full legal name, email address, phone number, state of operation, business name (optional), portfolio link, referrer tag |
| Profile | Professional specializations, role designation, business details you choose to include |
| Category | Data Points |
|---|---|
| Telegram Data | Telegram user ID, Telegram username, first interaction timestamp |
| Usage Data | Quote requests and specifications, token transaction history, subscription records, channel posting activity, interaction timestamps, feature usage patterns |
| Technical Data | Bot interaction logs, error reports, system performance data, strike system records (if applicable) |
We collect token purchase amounts and dates, subscription records, token usage history, current token balance, and payment confirmation details.
We do NOT collect or store credit card numbers, bank account credentials, or other sensitive financial authentication information. Payments are processed via our payment gateway, and we only receive confirmation of completed transactions.
Your data is stored securely in our database systems with industry-standard security protocols. We implement appropriate technical and organisational measures to protect your information.
We retain your information for as long as your account remains active and as necessary to provide ongoing services, comply with legal obligations, resolve disputes, and enforce our agreements.
If you request account deletion, we will remove your personal information within 30 days, except for records we are legally required to retain for accounting, tax, or regulatory purposes.
Payment confirmation records are stored securely for transaction verification and audit purposes. We do not store bank account credentials, card details, or other sensitive financial authentication information.
Within the Kwotam platform, your full name, business name, and portfolio link may be visible to other verified members through the channel. Your professional specialisations help others find appropriate service providers. Channel posts you create are visible to all channel members. Transaction details, token balances, and personal contact information remain private.
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
We may share limited information with trusted third-party service providers who assist in operating the Service, such as payment verification services, technical infrastructure providers, and customer support tools. These providers are contractually obligated to maintain confidentiality and use your information only for specified purposes.
We may disclose your information when required by law or in response to valid legal processes, government requests under Nigerian law, or where necessary to protect the rights, property, or safety of the Service, our users, or the public.
In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
You may request a summary of the personal data we hold about you by contacting us through the bot or via email.
You can update your profile information — email, phone, business name, portfolio link, state — at any time by contacting support through the bot.
You may request deletion of your account and associated personal data. Deletion requests are processed within 30 days. We may retain certain records for legal, accounting, or regulatory compliance. Unused tokens and active subscriptions are forfeited upon account deletion. Transaction history may be retained in anonymised form for audit purposes.
You may object to certain processing of your data by discontinuing use of the Service and requesting account deletion.
You may request a copy of your data in a structured, commonly used format.
To exercise any of these rights, contact us through the bot or via email with your request and Kwotam tag for verification.
Kwotam is intended exclusively for professional use by adults (18 years and older) in Nigeria's printing industry. We do not knowingly collect information from individuals under 18. If we become aware that a user is under 18, we will immediately terminate their account and delete their information.
Kwotam operates within Nigeria and primarily serves Nigerian professionals. Your data is stored and processed in Nigeria. If you access the Service from outside Nigeria, you consent to the transfer of your information to Nigeria and its processing in accordance with this Privacy Policy and Nigerian law.
As a Telegram bot, Kwotam does not use cookies. However, we do collect usage data through bot interactions as described in Section 2 of this policy. This data helps us improve service quality and detect system abuse.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify users of material changes through announcements within the bot, posts to the Kwotam channel, and direct messages to active users for significant changes.
The effective date at the top of this policy indicates when it was last revised. Your continued use of Kwotam after changes are posted constitutes acceptance of the updated policy.
Kwotam operates on the Telegram platform. Telegram's own Privacy Policy governs their collection and use of your information. We encourage you to review Telegram's privacy practices.
We are not responsible for the privacy practices of third parties, including service providers you may connect with through our channel.
For privacy-related questions, concerns, or to exercise your privacy rights, reach us through any of the following: